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AGENDA
Sunday,
March 10, 2013
1:00-6:00 p.m.
WEATHER DAY: Our Weather,
Your Life | Exhibit Hall—Lower Level
(Open to the Public)
6:00-9:00
p.m.
Registration Open | Lower
Level Registration Desk
7:00-9:00
p.m.
Reception & Exhibitor
Showcase | Exhibit Hall—Lower Level
Monday,
March 11, 2013
7:00-8:30
a.m.
Breakfast & Exhibitor
Showcase | Exhibit Hall—Lower Level
Breakfast
Sponsored by Business Imaging Systems
Registration | Lower
Level Registration Desk
8:30-9:30
a.m.
General Session | Great
Hall
Sponsored
by Oklahoma Farm Bureau Mutual Insurance Company
Introduction of Hosts and
Special Guests, John D. Doak
“Catastrophe
Preparedness” by Commissioner Donelon, Louisiana Insurance Department,
President of National Association of Insurance Commissioners
9:30-9:40
a.m.
Break
9:40-10:25
a.m.
Breakout
Sessions 1
Adjusters:
“Does Adoption of the Latest Building Codes and Standards Improve Tornado
Resistance?” by Dr. Tim Reinhold, Insurance Institute for Business and Home
Safety | Meeting Rooms 14-15
Sponsored
by Property Casualty Insurers Association of America
In the aftermath of
recent tornado events, one reaction has been to suggest that the communities
need to adopt the latest editions of the International Building Codes. While
the latest editions do reflect consensus guidance for minimum building
construction standards which help promote the overall welfare and safety of
occupants, these standards do very little to reduce damage or vulnerability
to anything more than a EF0 and possibly an EF1 tornado. This presentation
will describe wind resistance improvements included in the latest edition of
the International Residential Code and then describe some relatively simple
and inexpensive steps that can be taken to improve a home’s resistance to
higher winds.
Producers:
“NFIP Reform: What Agents Need to Know” by Mark Lujan, FEMA Region VI |
Meeting Rooms 4-5
This presentation will
include the latest information in regards to NFIP reform. We will discuss
the timeline for which these changes will occur and discuss what agents need
to know in order to service their clients.
Emergency Management:
“Emergency Management Best Practices” Moderator: Albert Ashwood, Oklahoma
Department of Emergency Management (OEM), Panelists: Steve Palladino, OEM,
Pat Santos, Louisiana Governor’s Office of Homeland Security and Emergency
Preparedness | Meeting Rooms 9-12
This panel of state
emergency management officials from Oklahoma and Louisiana will discuss best
practices and groundbreaking programs making a an impact on the field of
emergency management.
Special
Interests:
“Perspectives from the Weather Enterprise” Moderator: John Ferree,
Panelists: Lans Rothfusz, Mike Morgan, 4Warn Storm Team, Dan Threlkeld, Rick
Smith, Kevin Kloesel, National Weather Center & Mike Eilts, Weather Decision
Technologies | Meeting Rooms 16-18
What
is the weather enterprise and what do the various components do? This panel
will describe the different pieces of the weather enterprise from broadcast
meteorology to operational severe weather warnings to cutting edge research
and educational/academic interests in the science of weather.
NSWW:
“Tornadoes and Twitter: How Social Media is Helping Us Understand Response
to Severe Weather” by Hank Jenkins-Smith, Carol Silva, PhD, Center for Risk
and Crisis Management & Dr. Joseph Ripberger, University of Oklahoma;
Introduction by John Ferree, NOAA/NWS | Meeting Room 19-20
From Tweets to in-depth interviews, we will describe how we are using modern
social networks to assess and better understand how those most at risk to
destructive and deadly tornadoes respond to hazardous weather messaging.
10:25-10:45 a.m.
Break & Exhibitor Showcase | Exhibit Hall—Lower Level
10:45-11:30 a.m.
Breakout
Session 2
Adjusters:
“Claim Handling Tips That Will Blow You Away” by Lynn Sheils, EWI Re, Inc. |
Meeting Rooms 19-20
Sponsored
by Western Claims, Inc.
2012 saw the trend of
extreme weather events continuing from 2011, with the preliminary numbers
from the National Climatic Data Center estimating that in 2012 there were 11
U.S. weather events causing nearly $119 billion in losses and killing 349
people. With this, so continues the trend of adjusters facing the challenges
brought with large loss claims. This session will walk through the anatomy
of a large loss claim and provide tips for adjusting these losses.
Producers: “Small Businesses Continuity Planning” by David Hall,
State Farm Insurance | Meeting Rooms 4-5
Small businesses make up the majority of American enterprise, yet these
business owners are both more susceptible and less prepared for the business
interruption that accompany disasters of all kinds. Oklahoma is one of the
most catastrophe prone states in the United States. We’ll discuss this
reality and some existing programs designed to provide assistance.
Emergency
Management:
“The Joplin Experience: Utility and Regulator Lessons from the Past for the
Present and the Future” Moderator: Dana Murphy Panelists: Robert Kenney,
Missouri Public Utility Commission, Tina Gaines, Empire Electric, Jason
Constable, AT&T, and Brandy Wreath, Oklahoma Corporation Commission |
Meeting Room 9-12
The 2011 tornado
devastation in Joplin, Missouri posed many challenges for utilities and
regulators in dealing with restoring and rebuilding utility infrastructure.
Lessons from those challenges can help utilities and regulators deal with
disasters today and tomorrow.
Special
Interests:
“What Makes NSSA Safe Rooms So Special? And So SAFE?” by Ernst Kiesling, Tom
Bennett, and Mike Vaughn, National Storm Shelter Association | Meeting Room
14-15
Households may be assured
of near-absolute protection from the most extreme tornadoes with safe rooms
bearing the National Storm Shelter Association (NSSA) seal. This session
explains the unique NSSA process for standards-compliance verification, the
process that distinguishes NSSA safe rooms from all others.
NSWW:
“Social and Behavioral Influences on Weather-Driven Decisions” by Dr.
Burrell Montz, East Carolina University | Meeting Rooms 16-18
This session will provide
a project status update and work toward a better understanding,
characterization, and prioritization of the major social and behavioral
influences on weather-driven emergency management decision-making in order
to make recommendations to the National Weather Service on how to minimize
negative decision influences in their products and services.
11:30-11:45
a.m.
Break
11:45 a.m.-1:00 p.m.
Luncheon & General Session | Great Hall
Sponsored
by Enterprise Rent-A-Car
The Science of Extreme
Storm Chasing by Reed Timmer, Star of the Discovery Channels “Storm Chasers”
Show
Chasing tornadoes from
close-range has often been frowned upon by the scientific community as
reckless and a source of negative publicity for storm chasing overall.
However, when extreme storm chasing is coupled with valid scientific
research, the data collected up-close if not inside tornadoes at
ground-level is vital to comprehensively understand their complex dynamics
when interacting with the friction of the Earth’s surface. This presentation
includes video and scientific data collected from inside tornadoes, the
story and evolution of the armored vehicles used by Reed Timmer and team to
gather this information “safely”, and the new tornado research ideas planned
for the 2013 season.
1:00-1:15
p.m.
Break
1:15-2:00
p.m.
Breakout
Session 3
Adjusters:
“Managing Property Claims – Scoping & Estimating Issues
in Storm Losses” by Elizabeth Ramirez, Vale National Training | Meeting
Rooms 19-20
From frequently found
estimating and scoping errors to the importance of knowing your estimating
program, this session will explore some of the common issues and pitfalls
adjusters should avoid and claims examiners should look out for in handling
storm-related property claims.
Producers:
“Reinsurance and Global CAT Update 2013” by Steve McElhiney, CPCU, EWI Risk
Services | Meeting Rooms 9-12
The
presentation will cover Macro reinsurance trends with a special emphasis on
the effects of tornado and hail losses. Specific topics will include: macro
reinsurance capacity trends and considerations, the impact of Global CATS
over the past ten years, emerging world-wide CAT zones, interest rate
pressures on profitability and enterprise risk management issues for the
regional carrier. The tornado and hail topics will include a review of the
key loss trends and reinsurance considerations.
Emergency Management:
“Tornadoes and Twitter: How Social Media is Helping Us Understand Response
to Severe Weather” by Hank Jenkins-Smith, Carol Silva, PhD, Center for Risk
and Crisis Management & Dr. Joseph Ripberger, University of Oklahoma |
Meeting Room 14-15
From
Tweets to in-depth interviews, we will described how we are using modern
social networks to assess and better understand how those most at risk to
destructive and deadly tornadoes respond to hazardous weather messaging.
Special
Interests:
“Joplin EF-5 … Chasing, Search, Rescue and Recovery” by Jeff Piotrowski,
TwisterChasers.com | Meeting Rooms 4-5
Synopsis of the weather
event that led up to the Joplin EF-5, the tracking of the tornado into the
city of Joplin and subsequently going into “rescue mode” at ground zero.
Lessons learned and overview of the damage.
NSWW:
“The EF-Scale Forum and Panel Discussion: The How and Why of Rating
Tornadoes” by Jim LaDue, NOAA/NWS, Don Burgess, OU/CIMMS, Roger Edwards,
NOAA/NWS/SPC, & Tim Marshall, Haag Engineering | Meeting Rooms 16-18
The evolution from the
Fujita to “Enhanced Fujita” (or EF) tornado rating scale will be given.
Basics of wind engineering studies will be provided as the foundation for
this evolution and descriptions on how the scale is applied in tornado
damage assessments will be provided. The session will include a discussion
about how this rating methodology will likely be improved and who will be
involved in making these improvements.
2:00-2:10
p.m.
Break
2:10-3:10 p.m.
General Session | Great Hall
”Emergency Preparedness at Home & Business: Ordinary People
Saving Lives” by Russ Paulsen, American Red Cross National Headquarters
Sponsored
by Allstate Insurance
Often the real “first
responders” to an emergency don’t have flashing lights and sirens. They are
moms and dads, store managers, and teachers. What they do before, during,
and after an emergency can save lives before the firefighters, ambulance
crews, and police officers arrive. Attendees will learn how they can play a
key role in promoting this lifesaving preparedness within their companies
and with their clients.
“Code + Approaches to Making Buildings More Tornado Resistant”
by Dr. Tim Reinhold, Insurance Institute for Business & Home Safety
Current building codes for areas away from the
hurricane prone coastline contain little in the way of provisions that will
make buildings more resistant to tornado damage. However, high wind
provisions do contain valuable guidance on creating continuous load paths
that will effectively tie parts of the building together and anchor the roof
to the walls and the walls to the foundation. This presentation will review
those elements of current building codes in the middle of the country that
may reduce losses in EF0 and EF1 tornadoes. It will also identify and assess
the potential benefits and limitations for tornado resistance of high wind
provisions currently required for hurricane prone regions that would be
considered code + for areas in the middle of the country.
3:10-3:45 p.m.
Break & Exhibitor Showcase | Exhibit Hall—Lower Level
If you have signed up and have a ticket for the
breakout session touring the National Weather Center during Breakout Session
4, buses will load at this time.
3:20 p.m.
Buses Depart for National Weather Center Tour | Lower Level
3:45-4:30 p.m.
Breakout
Session 4
Adjusters:
“How to Prevent a Detour in
Successful Claims Handling” by Phil Combs, Oklahoma Claim Adjusting &
Training | Meeting Room 9-12
Sponsored by Willis Re This session will provide information and tips on best practices for claims handling during a catastrophe to help keep you out of detours such as litigation, depositions and much more.
Producers:
“Commercial Property
Carrier’s: ROADMAP-What to do Pre & Post Tornado Event” Moderator: Mitch
Robinson, Arthur J Gallagher Risk Management Services, Inc., Panelists: Stan
Brubaker, Liberty Mutual, Michael Widdekind, Zurich Services Corporation,
Kenneth Travers, AIG Commercial Property, and Oscar Goedecke, Risk Control |
Meeting Rooms 16-18
Attendees will learn what they can do to be proactive
for a tornado event both pre- and post-event. Topics covered will be the
important steps that should be included in an organizational continuity plan
for pre- and post- event; engineering tips on construction of roofs and
buildings that may mitigate a tornado loss; and guidelines regarding what
approach should be taken with carrier property adjusters in order to
facilitate a high satisfaction with the claim adjustment experience.
Emergency Management:
“FEMA and the Individual Assistance Process” Moderator: Michelann Ooten,
Oklahoma Department of Emergency Management (OEM), Panelists: Martin Blake,
FEMA, Jamie Dake, FEMA and Albert Ashwood, OEM | Meeting Rooms 14-15
Join this session to learn about the
Individual Assistance process after a disaster from both a state and federal
perspective and how voluntary agencies and private sector fit in to the mix. Special Interest: “A National Emergency: Water” by Michael Boettcher, Harold Brooks, Ginger Zee, David Arndt, Peter Gade, Dan Ramsey, Independent Insurance Agents of Oklahoma, and Seth Borenstein | Meeting Rooms 19-20
Will the severe drought continue to impact much of the
nation? Is a dry weather pattern to be the “new normal” for many regions?
How will it impact severe weather? These questions and others will be
addressed by a panel of leading meteorologists and science writers. **This presentation will last until 5:00 pm
NSWW:
Virtual Tour of the National
Weather Center by Kevin Kloesel, National Weather Center | Meeting Rooms 4-5
3:45-4:45 p.m.
Tour of National Weather Center—Breakout Session
Limited to the first 200 people preregistered. Tour is
full.
5:30-8:30 p.m.
Twister Mixer | Coca-Cola Bricktown Event Center
Venue Sponsored by Oklahoma Farm Bureau
Lounge Sponsored by AFR Insurance
Bus Sponsored by Willis Re
Spirits Sponsored by Phoenix Restoration
Disaster Services
Entertainment Sponsored by Shelter
Insurance
Buses will shuttle participants and continue shuttle
service throughout the evening.
Tuesday,
March 12, 2013
7:00-8:30 a.m.
Breakfast & Exhibitor Showcase | Exhibit Hall—Lower Level
Breakfast
Sponsored by National American Insurance Company
8:30-9:30 a.m.
General Session | Great Hall
“Special Populations during Disaster Preparedness, Response, &
Recovery” by Dr. Owen Kulemeka, University of Oklahoma Sponsored by State Farm Insurance
Disasters pose unique
challenges for people with disabilities, low-income individuals, the
elderly, recent immigrants, and other special populations. This presentation
will examine the challenges special populations face when preparing for,
responding to, and recovering from disasters. Strategies organizations can
use to help special populations manage disaster challenges will be
discussed.
“Why Were They on the Roof?” by Dr. Brenda Phillips, Oklahoma
State University
Tornado and other
warnings seemingly go unheeded by those who then need rescue. Why were
people on the roof of their homes after hurricanes Katrina, Rita, Isaac and
Sandy? Why do people fail to respond to warnings even when advance notice is
given and media provide wall-to-wall coverage? This presentation will walk
the audience through the challenges associated with making decisions to take
cover, seek safer shelter, or evacuate.
9:30-9:45 a.m.
Break
9:45-10:30 a.m.
Breakout Session 5
Adjusters:
“Help! I Need Someone” by
Kathy Halverson, SALS of SILA | Meeting Rooms 4-5
Join Kathy Halverson from the SILA Adjuster Licensing
Subgroup as we address the intricacies of emergency adjuster licensing.
During this session they will discuss the differing state requirements and
suggestions on how to ensure compliance.
Producers:
“Tips from the Trenches: Educating Consumers on Insuring to Value” by Amy
Bach, United Policy Holders | Meeting Rooms 19-20
This session will cover the incidence and impact of
inadequate dwelling insurance coverage after natural disasters and what
producers can do to reduce the severity of the problem. This session will
review statistics from post-disaster surveys, common gaps in coverage and
home replacement estimating tools and strategies for insuring homes to
value.
Emergency Management:
USACE Operation Dealing with Power, Debris Removal, Flood Fight, Commodities
under ESF #3 by William Smiley, Chief Emergency Management and Security
Office Tulsa District U.S. Army Corp of Engineers | Meeting Rooms 9-12
This session will educate you on the Corp of Engineers
response under the National Response framework and will explain how it
supports a state regarding the process to regain power, debris removal and
flood fight.
Special Interest:
“Exploring Our Ever Clever Weather: An Introduction to the Wonderful World
of Meteorology” by Phil Browder, Oklahoma Mesonet | Meeting Rooms 16-18
If you’ve ever wanted to know more about what makes the
weather “tick,” then this session is for you! The fundamentals of
meteorology will be on display in fun and entertaining ways for those
participants looking to raise their Weather IQ a notch or two. Physical
mechanisms that drive our weather will be pondered, common atmospheric terms
and concepts will be discussed, and tools meteorologists use to measure and
predict the chaotic weather world around us will be on display!
NSWW: “An Analysis of Emergency Management Response to The Feb. 29, 2012 EF-4
Harrisburg Tornado” by Jack Rozdilsky, PhD, Western Illinois University;
Introduction by Jared Guyer, NOAA/NWS Storm Prediction Center | Meeting
Rooms 14-15
This presentation will review local disaster response
to a tornado and the complications due to a lack of a permanent standing
emergency operations center. Lessons learned from the local emergency
management experiences of the 2012 Illinois Leap Day Tornado may be
applicable to managing future tornado disasters in similar jurisdictions.
10:30-11:00 a.m.
Break & Exhibitor Showcase | Exhibit Hall—Lower Level
11:00-11:45 a.m.
Breakout Session 6 Adjusters: “Disasters and Stress” by Dr. Brenda Phillips, Oklahoma State University | Meeting Rooms 16-18
What do people experience after disaster strikes? Who
might be at risk for increased stress? How can those in the insurance
industry anticipate and respond to those stressors in order to be most
effective? What kinds of stress might be experienced by those in the
insurance industry as they respond to those affected? This talk presents
ideas and resources for both aspects of post-disaster impacts.
Producers:
“What Do You Say to Someone
That Just Lost Everything?” by Pepper Williams, Farmers Insurance Group |
Meeting Rooms 19-20
During this session you will learn how to help your
client understand the claims process after a catastrophic loss while
preparing them to assist the adjustor in the claims process.
Emergency Management:
“Shortening the Long Term
Recovery by Expediting Disaster Insurance Payments” by Amy Bach, United
Policy Holders | Meeting Rooms 14-15
This session will explore approaches that have been
used after catastrophic events to expedite the flow of insurance dollars to
residents in a devastated community and reduce burdens on charitable aid and
government agencies. Examples will include coordinated debris removal,
voluntary insurance claim processing reforms, directives from state
insurance regulators and other strategies.
Special Interest:
“Beware: Natural Catastrophe
and Disaster Fraud” Moderator: Commissioner John Doak, Oklahoma Insurance
Department Panelists: Scott Pruitt, Oklahoma Office of the Attorney General,
Fred Lohmann, National Insurance Crime Bureau, and Michael Copeland, OID |
Meeting Rooms 9-12
This panel will discuss claims considerations after a
tornado, including functional vs. cosmetic damage, expert resources,
contractor selection, fraud and storm chasing contractors.
NSWW:
“A Review of Significant Weather Events Occurring in 2012” by Greg
Carbin, National Weather Service, Storm Prediction Center | Meeting Rooms
4-5
This presentation provides an overview of hazardous
weather episodes impacting life and property within the U.S. during 2012.
11:45 a.m.-Noon
Break
Noon-1:15 p.m.
Luncheon & General Session | Great Hall “So What Is the National Weather Center and What Exactly Do They Do?” Panel led by Louis W. Uccellini, National Weather Service Director
NOAA, Dr. Kathryn Sullivan, Assistant Secretary of
Commerce for Environmental Observation and Prediction Deputy Administrator
for the National Oceanic and Atmospheric Administration, NOAA and Dr. David
Titley Deputy Under Secretary for Operations National Oceanic and
Atmospheric Administration, NOAA
1:15-1:45 p.m.
Break & Exhibitor Showcase | Exhibit Hall—Lower Level
1:45-2:20 p.m.
Breakout Session 7 Adjusters: “Apples to Apples: Is Appraisal the Only Non-litigation Way of Resolving Disputes over Home Replacement Value?” by Amy Bach, United Policy Holders | Meeting Rooms 16-18
This session will examine approaches to documenting and
scoping property damage, repair and rebuilding costs and resolving scope of
loss conflicts/disputes informally and formally.
Producers:
“Agents As Personal Risk
Managers: Six Key Personal Insurance Coverage Gaps” by Rob Olson, IRMI |
Meeting Rooms 19-20
Personal lines insurance agents
need to transition from insurance sales professionals to become their
clients’ personal risk managers, thinking beyond solely insurance to the
other types of risk management techniques such as risk transfer, risk
control, risk avoidance, and risk retention. This session will address this
issue in the context of six important personal insurance coverage gaps,
including inadequate dwelling limits, flood and water losses, trusts, and
other potential gaps.
Emergency Management:
“Disaster Planning for Public Entities” by Bob Roberts, Tulsa Public Schools
| Meeting Rooms 9-12
Schools and other public entities are often a
community’s most critical facilities with an extremely vulnerable
population. School districts also have a number of valuable resources, both
tangible and intangible. And yet emergency management and public entities
have traditionally not coordinated anywhere near as much as they could. How
can they share planning, mitigation, response, and recovery capabilities and
resources?
Special Interest:
“The Role of Voluntary and
Faith-Based Organizations after Disasters” by Dr. Brenda Phillips, Oklahoma
State University | Meeting Rooms 4-5
This presentation will present an overview of the range
of voluntary and faith-based organizations that aid people after disaster
strikes. The talk will particularly focus on how long term recovery
committees rely on these organizations to provide volunteers and other
resources to supplement insurance, grants and other funds to help people
rebuild.
NSWW:
“A Look at NWS/SPC Forecast Capabilities and the Future” by Jared Guyer,
Storm Prediction Center | Meeting Rooms 14-15
Mr. Guyer will outline the forecast capabilities of the
National Storm Prediction Center and how the operational forecasts and
watches are issued for tornadoes and severe thunderstorms across the
continental United States. New updates to the Storm Prediction Center
website www.spc.noaa.gov will also be
highlighted.
2:20-2:30 p.m.
Break
2:30-3:00 p.m.
Closing General Session | Great Hall
Sponsored
by Liberty Mutual Insurance
Special Remarks by Lieutenant Governor Todd Lamb |